We are committed to providing the best customer satisfaction possible. We will gladly accept any defective item and most non-defective items. However, we reserve the right to charge a restocking fee of up to 20% of the order. Within 7 days of receipt of your order, you may return products that:
Are in their original packaging
Have original manufacturer information
Are not used, installed, or disassembled
Are not damaged due to incorrect installation
Do not having missing parts, hardware or instructions
The following orders are not returnable:
Custom or special orders
Software products that have been licensed / activated as they will be deemed used.
Automotive repair manuals
Electrical Parts and Components (Such as: ECU's, Push Button Units, relays, air mass meters, etc)
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted.
Items incorrectly shipped to V-Tech will not be returned. Items not purchased from V-Tech will not be accepted.
Damaged Products
If your product has been damaged in shipment, please complete our form at Returns within 24 hours of receipt of your product to begin the returns process. We'll then contact you via email with further instructions on filing your claim.
Guarantee
V-Tech Uk guarantees the workmanship of the products sold. If you have received a defective product, please review the manufacturer information included with your new product. If you wish to return it, please email support@v-techuk.com with description and reason for return.
