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Communication: |
Ensure that communication is courteous, clear and consistent from all our members of staff and that we provide flexible and open methods for our customers to communicate with us.
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Accuracy: |
Ensure that products and services we provide meet the original specifications.
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Performance: |
To ensure that across all our products and services, each individual member of staff is responsible and accountable for the quality of their work.
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Quality: |
To develop, implement and maintain internally and externally verified quality systems and ensure that continuous improvement is integrated into every aspect of our business.
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Complaints: |
Provide a formal and documented customer complaints procedure.
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