F.A.Q.
Hanatech Multiscan/Ultrascan

Q: I have a Hanatech JK100/ultrascan unit that uses a serial connection, not a USB cable. After downloading the necessary software updates from the website, the vehicle updates will not download to my JK100/ultrascan unit. Why?

A: You are most likely using a newer version of the software for the unit. The older versions of the Ultrascan & JK100 units require you to use DCN-PRO software version 1.00, not the newer ProHost version. DCNPRO can be downloaded from our website under the heading (Older) Serial Connection. Run this program.
Also, make sure the correct port is selected at the top of the Add Software screen in the DCN-PRO program.

Q: I have a Hanatech Ultrascan/Multiscan unit or am running a VAG-COM system and need to know the codes for re-setting the service lights on a VW or Audi. Where do I find this and other relative information?

A: To reset service lights: Enter the ‘select control unit’ menu, then code 17 (instruments), then code 10 (adaptations). Select channel 2, reset all values to zero. This should have reset the service lights. For related information on codes for the VAG-COM and Hanatech multiscan/ultrascan units go to the ross-tech website, www.ross-tech.com, and enter the ‘manual’ page. Use the demo model of VAG-COM to locate required entry codes. These codes also correspond to the Hanatech units.

Q: I need to code a transponder key using my Hanatech Multiscan/Ultrascan unit. How is this process executed?

A: In the main menu screen, enter the enhanced scan section. Enter required vehicle information. Under the vehicle selection screen, enter the body section. Then, enter the immobiliser path and follow it into remote transponder key and the programming screen. It will then ask for a code to be entered. This code must be obtained from the dealership using the VIN number of the vehicle. V-Tech UK cannot supply you with this code. Enter the code and continue with coding. The key should now be set to the vehicle.

Q: I am having trouble re-setting the service lights on a Rover using my Ultrascan/Multiscan unit. All my software is up-to-date, how do I perform this function?

A: This is a software issue regarding the Rovers. From experience we have found that by entering the vehicle as a BMW E39 the service lights may be reset. This error should be rectified by the next software update.

Q: I have a Fiat Pinto or a Fiat 146 Spider (2000) model and need perform diagnosis functions on the vehicle. It has a 3-pin diagnostic output plug, instead of the standard OBD plug. Do Hanatech provide the necessary adaptor cable to support diagnosis on these vehicles?

A: Unfortunately, we are not able to provide you with a 3-pin connecting cable for Ultrascan/Multiscan units for Fiat vehicles at present. We are expecting these adaptors to be available as of early 2007.

Q: I need to diagnose a Ford Transit van that’s later than 1999, but my European software only goes up to the 1999 version. What do I do?

A: If you enter the vehicle as an Australian model, all the later models of Transit are listed. This should be rectified by the next European software update.

Q: I am having trouble updating the Renault software on my multiscan/ultrascan unit. The download process from the V-Tech UK website works fine, but when I go to add the files to the download list in the HostPro program, the files are not there. Why?

A: This is because there are 4 different language versions of the same software update. The process should be carried out as followed.
Download the Renault software from the V-Tech UK website to the usual location.
After the download is complete, click on the ‘open folder’ box
Double-click on the ‘renault_official…’ folder.
There should be 4 more zipped folders inside this folder. You must extract (unzip) all of these 4 folders. Either highlight all folders (control-a), or have none highlighted, and click on ‘extract all files’ under the folder tasks heading on the left.
Another 4 zipped folders should appear. Double-click on the top left hand box only. 4 files should now appear. Click on the ‘extract all files’ button.
Your extracted files (there should be 4) will now appear. Close all the folders and enter the HostPro program. Click on ‘add files,’ the Renault files should now be available to download to the Hanatech unit.

Q: I need to upgrade my software on my Hanatech unit but the user name and password I have been using in the past no longer works. Why is this?

A: Your subscription to the software update page may have lapsed. If you have not paid for your yearly subscription you will be unable to download any software updates from the V-Tech UK website, neither will we be able to update your software for you. If you have any questions regarding the software update subscription please call us on 0800 195 1245

Q: I have a Jeep or Chrysler that needs diagnosis. When I try to access the control units to read the fault codes the Hanatech unit brings up a picture and tells me I need an ‘ultraplexer.’ What does this mean?

A: You must purchase an ultraplexer unit for the multiscan/ultrascan unit to communicate with most Chryslers and Jeeps. This is basically a can-line module that allows the Hanatech unit to communicate with the vehicle. Without it you will not be able to access the required control unit.

Q: I have a Hanatech JK100/ultrascan unit that uses a serial connection, not a USB cable. After downloading the necessary software updates from the website, the vehicle updates will not download to my JK100/ultrascan unit. Why?